iXR Hub Admin Panel

1. Overview

What the iXR Hub is, and what you can do with it.

The iXR Hub Admin Panel is the control surface behind every immersive Emirates Group experience that staff step into — from SEP Practice and SEP Training rooms, to the A380 walkthroughs and Office Hours drop-ins, to the always-on Hub spaces. As an administrator, you are the person putting these experiences in front of crew, putting the right brand and guidance around them, and making sure the right people get the right invitations at the right time.

At a glance

The six top-of-page sections

Every page of the iXR Hub Admin keeps the same red top-navigation bar. The section you are looking at appears in red text. The other five are one click away.

2. The Interface

How the Admin Panel is laid out, and how to find your way around.

Top header bar

• Emirates · dnata logo (top-left) — the Emirates Group lockup. It is decorative on this screen; use the section links to navigate.
• Top-nav links — six red links: Organizations, Maps, Avatars, Participants, Gamelift Builds, Pixel Streaming Clients.
• Version badge (top-right) — for example v1.5.0. Quote this when you contact support.
• Copy icon — copies the current URL to your clipboard so you can paste it into chat or email.
• Sign-out icon — ends your admin session and returns you to the login page.

Page layout

Every section pairs the same building blocks:

• A breadcrumb at the top of the content area (e.g. WORLDS › IXR-UAT) that lets you climb back up.
• A page title in heavy text.
• A primary action button in the top-right — usually a red + EVENT, + MAP, or + PARTICIPANT button. This is the most common next step.
• A row of sub-tabs (where applicable) — for example, inside a world: Dashboard, Customization, Events, Participants, Settings.
• A search field for finding items by name, Staff ID, or email.
• A row of filter chips — these toggle on/off and narrow the table below.
• A data table with sortable columns, a per-row kebab menu (⋮) and pagination at the bottom.

3. Signing In & Out

How to get in, and how to leave cleanly.

Signing in

1. Open admin-uat.ixr.emirates.dev in Chrome or Edge.
2. The login page is branded as The MIRA Platform with the Emirates Group lockup.
3. Sign in with your Emirates Group credentials. Single-sign-on (SSO) is honoured.
4. You'll land on the Organizations list (or, for World Admins, directly inside your world).

Signing out

Click the small door icon in the very top-right of any page. Your session ends immediately. Always sign out when you finish a session on a shared training laptop.

4. Organizations

Where the Emirates Group lives in the platform.

An Organization is the tenant that holds your worlds. For Emirates Group there is a single organization — Emirates — and inside it sits one world today: IXR-UAT. From the Organizations top-nav link you'll see:

The red + ORGANIZATION button in the top right creates a new tenant. Emirates Group rarely needs this — it's a Super Admin action reserved for adding sister tenants or sandbox copies.

4.1 Worlds

Click into Emirates and you'll see two tabs at the top of the content area: Dashboard and Worlds. The Worlds tab lists every world that belongs to the organization. Today this is IXR-UAT.

Click the world name (or its logo tile) to enter the world. You're now in the heart of the panel — this is where you spend most of your time.

The red + WORLD button creates a new world inside the same organization (for example, a future Production world).

5. Inside a World

The IXR-UAT world view — and the five sub-tabs you'll live in.

When you enter IXR-UAT you'll see the world title, two top-right action buttons (SCHEDULE EVENT with a dropdown, and + EVENT) and a row of five sub-tabs:

6. Customization

Make the world feel like Emirates the moment a trainee logs in.

The Customization tab is the front-of-house. Everything you set here is what your trainees see on the public login page and inside the headset web view. Take your time with this tab — it is the brand.

Custom styles

Brand colours

The four colour pickers below the imagery match exactly what the trainee sees:

7. Events

The day-to-day surface — every immersive session, in one place.

The Events sub-tab inside your world is where you'll spend most of your time. It lists every event your team runs — Class Room, A380, SEP App, SEP Practice, SEP Training, Office Hours, The Hub - IOW, and any new event you create.

Filtering the list

Two rows of chips above the table narrow what you see:

• Tag chips (top row) — match an event's tag set. Examples: MultiPlayer, BaseClassRooms, Hub, HR, FullTimeHub, SEP, SEP App, SEP Training, SEP Assessment, FullTimeSEPHub, OfficeHours, BaseOfficeHours, A380, SD, External, Launch URL, SinglePlayer, FullTimeEvent, ExtraLaunchArgsRequired, DisabledKeys:…, and others.
• Status chips (red row): SCHEDULED ACTIVE FINISHED CANCELED SUSPENDED DRAFT FAILED

The events table

Top-right actions

• SCHEDULE EVENT ▾ — quickly schedule a recurring or one-off event using a saved template.
• + EVENT — opens the eight-step Create event wizard described in the next section.

8. Workflow — Create an Event

The eight-step Create event wizard, end to end.

Click the red + EVENT button in the top right of the world's Events tab. A modal titled Create event opens with a row of eight numbered steps along the top.

9. Workflow — Schedule an Event

Recurring sessions, the easy way.

Use SCHEDULE EVENT ▾ when an event already exists and you want to repeat or re-run it on a new window. The dropdown lets you pick an event by name; the schedule view then prompts for the new Start time, End time, and an optional new tag set.

Scheduled events show with a SCHEDULED pill on the events list. They flip to ACTIVE automatically at the start time.

10. Workflow — Invite Participants

Two ways: from inside the event, and from the participants tab.

From inside an event (most common)

1. Open the event from the Events table.
2. Use the Invites field on Step 1 of the wizard, or the matching field on the event detail page.
3. Type the trainee's email or Staff ID and press Enter. A red chip appears.
4. Repeat for everyone you want to invite. Click the small × on a chip to remove a person.
5. Save / Publish.

From the world's Participants tab (admin invites)

1. Go to your world → Participants sub-tab.
2. Click the red + PARTICIPANT button in the top-right.
3. Fill in Staff ID, Name, Brand (e.g. Emirates – Service, dnata, Marhaba), Persona (e.g. AB INITIO, HR FACILITATOR, CSA, PURSER, Cabin Crew), and Role.
4. Save. The new admin appears immediately in the table.

11. Participants (per World)

Who has admin access inside this world.

Inside your world the Participants sub-tab lists every admin attached to this world. The columns are:

The search field accepts both Staff ID and email.

12. Settings (per World)

World-level controls.

The Settings sub-tab today exposes Avaturn Settings — the avatar generator your trainees use to create their in-world likeness.

Skin Tone Range

Hit the red SAVE SETTINGS button to apply.

13. Maps

The 3D environments behind every experience.

The top-nav Maps link lists every map (3D environment) registered in the platform. Each map is a thumbnail tile with a name and a created date. The current set includes:

• iXRhubSD_Map_VC — the Service Delivery hub (VC variant).
• iXRhubSD_Map_AU — the Service Delivery hub (AU variant).
• Map_A380 — the A380 cabin walkthrough.
• iXRhubSD_Map — the base Service Delivery hub.
• iXR_HubOfficeHoursHR_Map — the HR office hours hub.
• iXR_HubHR_Map — the HR hub base.
• iXR_SEP_Map — the Safety & Emergency Procedures map.

Click a map to drill into its detail (thumbnail, description, dependencies). The red + MAP button registers a new map — typically reserved for engineering after a Gamelift build adds new content.

14. Avatars

The catalogue of avatars trainees can step into.

The top-nav Avatars link lists every avatar registered in the platform, with columns:

The red + AVATAR button registers a new avatar. Today the catalogue is empty (the message reads No rows) — Avaturn is the active avatar source. Adding entries here is a future capability for curated, brand-specific avatars (e.g. an Emirates-uniformed cabin crew avatar).

15. Participants (Tenant-wide)

The full directory of every participant across every world.

The top-nav Participants link is the tenant-wide directory. It shows every person — not just the admins of one world. Use the role chips at the top to narrow the list:

The search box accepts Staff ID and email. The red + PARTICIPANT button creates a new directory entry — used when a non-SSO trainee needs access (rare).

16. Gamelift Builds

The Unreal Engine server builds that power every event.

The top-nav Gamelift Builds link is for the engineering team — but as a world admin you'll often look here when an event misbehaves. Two filter chips control what you see: Development and Shipping. Columns:

The red CREATE GAMELIFT BUILD button registers a new build — engineering action only.

17. Pixel Streaming Clients

The browser-based Gamecast clients trainees use without a headset.

The top-nav Pixel Streaming Clients link lists every Gamecast client (the streamed-to-browser version of an experience). Use this when a trainee can't get to a headset and needs a desktop or laptop alternative.

Filter chips: Development and Shipping. Columns:

The red CREATE PIXEL STREAMING CLIENT button registers a new client — engineering action.

18. Roles & Personas — Reference

Who can do what.

Platform roles

Personas (training roles)

Personas describe what a trainee is, not what they can do. They drive which experiences the trainee sees by default and how they appear in cohort filters.

• AB INITIO — new-hire cabin crew in initial training.
• CABIN CREW / Cabin Crew — operating cabin crew. The two casings exist for legacy reasons and behave the same.
• PURSER — senior cabin crew leading a flight.
• CSA — Customer Service Agent (ground).
• HR FACILITATOR — HR staff running orientation and Office Hours.

Brands

• Emirates – Service — primary Emirates services brand (default for cabin crew).
• Emirates – EK… — Emirates carrier-specific cohorts.
• dnata — dnata staff (ground services across the Emirates Group).
• Marhaba — Marhaba lounge and meet-and-greet service.

19. Event Tags — Reference

What every tag chip on the Events list means.

20. Glossary

Plain-English definitions for the platform terms you'll meet.

21. Troubleshooting & FAQ

The questions we hear most.

"My event won't publish."

The PUBLISH button stays grey until every required field on every step is filled in. Walk through Steps 1–7 — anything in red is missing or invalid. Common culprits: empty Event Name, Start time after End time, Max Participants left blank.

"A trainee can't see the event in their list."

Check three things, in order: (1) the event is ACTIVE, not SCHEDULED; (2) the trainee's email or Staff ID is in the Invites; (3) the trainee's Brand and Persona match the event's tag set.

"The login screen doesn't have our logo."

Open the world's Customization tab. Under Logo, click the upload arrow and re-upload the Emirates Group lockup. After saving, open the login page in a private window to confirm.

"The slider says 100% — what does that mean?"

The Expected Percentage Of Participants slider drives how many machines the platform keeps warm in advance. 100% means every invited person can join the moment the event opens. Lower values save cost when you don't expect everyone at once.

"Can I delete an old event?"

Use the row's kebab menu (⋮) on the Events list. Cancellation and deletion are both there. Deletion is permanent — prefer Cancel first, and only delete after a quarter end-of-cycle clean-up.

"How do I see what changed?"

Each event row exposes a Changeset column. If something behaves differently after a build update, compare the changeset numbers on the row before and after.

"Why does Avatars say 'No rows'?"

The platform currently sources avatars from Avaturn (configured in the world's Settings). The Avatars catalogue at the top-nav level is reserved for curated future avatars and is empty by design today.

22. Getting Help

When you need a human.

Have a question, an issue, or want to request a change? Reach the team:

• For day-to-day questions, ping the iXR Hub admin Slack channel.
• For build, map, or client issues, contact the engineering team with the build name and changeset.
• For brand or content guidance, contact the Emirates Group brand team.

What to include in a bug report

• The exact URL you were on (use the copy icon next to v1.5.0).
• The world name (today: IXR-UAT).
• The event name and any visible Changeset number (e.g. 12177, 11439).
• The Gamelift build (e.g. EK-Uat-SD_ActivitiesS3-jenkins-GameLift-6436) if relevant.
• What you were trying to do, what happened, and what you expected to happen.
• The trainee's Staff ID and Brand if the issue affects a specific person.

Your iXR Hub Admin is version v1.5.0. Quote that in any conversation with the platform vendor — it tells them exactly which features and fixes you have today.